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We had advised the gamer to get hold of eCOGRA as well as the Malta Gambling Expert for additional guidance. Regrettably, because of the casino’s refusal to discuss the way it is, we had been incapable of take care of the situation together with to shut the fresh problem while the ‘unresolved’. The player from The fresh Zealand got reported that their thinking-exemption of Leo Vegas was not respected by the the sister webpages, Regal Panda, which in fact had brought about him to reduce way too much money. The brand new Issues Team lengthened the brand new reaction time from the 1 week, but while the the guy did not reply to next inquiries, the analysis cannot go ahead, resulting in the rejection of your complaint. Immediately after calling support service, the guy considering a financial document to verify his card control however, confronted waits since the gambling establishment was not responding.
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